DATA PROTECTION

Digital on Demand (PTY) Ltd ta/ Print on Demand takes the privacy of your information very seriously. This policy explains how and for what purposes we use the information collected about you via our website (referred to below as the “Site”). Please read this privacy policy carefully. By using the Site and any services we offer via the Site, you are agreeing to be bound by this policy in respect of the information collected about you via this Site.

If you have any queries about the policy, please get in touch with us using the contact details set out below and we will do our best to answer your questions.

PRINT ON DEMAND may amend this policy from time to time. Every time you wish to order from our site, you should check this policy. You are not able to proceed with an order on our Site unless you confirm that you agree with this policy. This policy was most recently updated in August 2023.

1.COLLECTION, PROCESSING AND USE OF PERSONAL INFORMATION

You can visit our site without providing personal information. We will only store non-personal access information, such as the name of your Internet service provider, the page from which you are visiting, or the name of the requested file. This information is only analyzed for the purpose of improving our offering and cannot be traced back to you. We will also store your IP address for the purpose of carrying out a customer order. Once the order process is cancelled or the ordered product is delivered and paid, the IP address saved for this purpose will be deleted immediately.

Personal information is only collected if you voluntarily provide this information as part of your order when opening a new account or registering for our newsletter. We will use the information you supply without separate consent only to complete and process your order. When you register for the newsletter, with your consent your name and e-mail address will be used for our own advertising purposes until you unsubscribe from the newsletter, which can be done at any time.

We reserve the right to store Customer print data electronically for one year. The print data does not contain customer data or other personal data except for an order number (which is included in the name of the print file). On the basis that it is possible to identify the customer from the order number and therefore we treat the storage of such print data in accordance with the provisions of the Privacy and Data Protection Act.

2. FORWARDING PERSONAL INFORMATION
Your information will be passed on to the shipping company (The Courier) commissioned with the delivery of your product, to the extent required for the shipment of the products; also, your payment information will be forwarded to the bank commissioned with the payment with respect to payment settlement. Information will not be forwarded to any other third parties.

The processing of partner offers which are found on our web pages will be done directly by these partners.

3. USE OF COOKIES
To enable you to place orders in our Online Shop, a long-term cookie will be set when you access specific pages. These are small text files that remain on your computer. The file is only used to enable you to use certain applications, for example, our shopping cart system.

Most browsers will accept cookies by default. You can allow or prohibit temporary and stored cookies separately in your security settings. If you deactivate cookies you may lose access to some features on our site and some web pages may not be displayed correctly.

The information stored in our cookies will never be linked to your personal information (name, address etc.) without your express consent.

4. USE OF WEBSITE STATISTIC SERVICES
A. USE OF PRINT ON DEMAND’S FREE DESIGN TOOL

To ensure the tailored design and optimum performance of this website, solutions and technologies not only collect and store anonymized data, but also utilize this data to compile usage profiles by means of pseudonyms.

Cookies can be used for this purpose which make it possible for an Internet browser to be recognized. Without the express consent of a visitor, however, usage profiles will not be stored together with data pertaining to the pseudonymous visitor.

IP addresses, in particular, are rendered indecipherable immediately after receipt, which makes it impossible to match a usage profile with an IP address.

B. USE OF GOOGLE ANALYTICS

This website uses Google Analytics, a web analysis service from Google Inc. (“Google”).

Google Analytics uses “cookies”, text files that are stored on your computer, and which allow your use of the website to be analyzed. Information created by the cookie regarding your use of the website (including parts of your IP address) is forwarded to and stored on a Google server in the US.

Google will use this information to analyse your use of the website, to prepare reports regarding website activities for website operators, and to provide additional services related to website and Internet use.

Where applicable, Google will also forward this information to third parties, insofar as this is statutorily prescribed or the third parties are processing this data at Google’s request. Respecting Data Protection, we apply a procedure that excludes the website visitor’s identification. You can prevent the installation of cookies by changing the settings in your browser software; however, we advise that if you do so you may not be able to fully utilise all functions of this website. By using this website you agree to Google processing the data collected from you as described above for the aforementioned purposes.

5. DATA SECURITY

We secure our website and other systems against loss, destruction, access, modification or distribution by unauthorized persons through technical and organizational measures. A customer account may only be accessed by entering the personal password of the customer, which is created by the customer.

You should always keep your access information confidential and close the browser window once communication with us has ended, especially if you are using a shared computer. On some pages, we will set up a “web bug” on your computer. This allows us to recognise your computer if it is used to access the site, or use it to find out how
advertising activities are received by users.

This information is anonymous and not linked to personal information on the computer of the user, or with a database. In order to deactivate web bugs on our pages, you can use tools such as webwasher or bugnosys.

In the absence of your express consent, we will not use web bugs to undertake the following activities unnoticed:

• collection personal information about you
• forwarding of such information to third party providers and marketing platforms

6. CHANGES TO YOUR DETAILS

We aim to keep our information about you as accurate as possible.

If you would like to review or change the details you have supplied us with, please contact us, the customer may view and/or change their personal details in the customer area of our Website at any time.

You also have the right to receive information free of charge about the data stored about your person, as well as a right to correction, blocking, and deletion of this information if necessary.

7. WITHDRAWAL OF CONSENT

You have provided the following consent, possibly as part of the ordering process. We would like to advise that you may withdraw your consent at any time, with immediate effect.

8. OPENING A CUSTOMER ACCOUNT

I hereby agree that inventory data (name, address, e-mail and telephone number) as well as usage data (user name and password) will be stored in a customer database when a new customer account is opened.

This will enable me to log in using my username and password and make future purchases without having to re-enter my information. I may withdraw this consent at any time with immediate effect.

9. CONSENT FOR E-MAIL ADVERTISING

You may consent to receive interesting offers from Digital on Demand (PTY) Ltd ta/ Print on Demand by regular e-mail.

Your e-mail address will not be forwarded to other companies. If you decide to discontinue receiving these services in the future, you can withdraw your consent at any time.

To do this, please click “Unsubscribe” at the end of the newsletter, or send an e-mail to: sales@printondemand.co.za, with “Unsubscribe from newsletter” in the subject line.

10. PAYMENT DETAILS

Digital on Demand (PTY) Ltd ta/ Print on Demand uses an external payment service provider, Payfast, to process all payments. We, therefore, do not store any information pertaining to bank or card details. More information regarding Payfast, visit payfast.co.za

Protection of Personal Information Act (“POPIA”).
At Digital on Demand (PTY) Ltd ta/ Print on Demand (and including the website www.printondemand.co.za
<http://www.printondemand.co.za/>, POPI Act-Compliance), we are committed to protecting your privacy so that your personal information is collected and used correctly, lawfully, and transparently.

The information we collect.
We collect and process your personal information to contact you to understand your requirements and deliver services accordingly. For this purpose, we will collect contact details, including your name and organisation.

We collect information directly from you when you provide us with your details. Where possible, we will inform you what information you are required to provide to us and what information is optional.

Website usage information is collected using “cookies”, which allows us to collect standard internet visitor usage information.

How we use your information
We will use your personal information only for the purposes for which it was collected and agreed with you. In addition, where necessary, your information may be retained for legal or research purposes.
For example:

• To gather contact information.
• To confirm and verify your identity or to verify that you are an authorised user for
  security purposes.
• For the detection and prevention of fraud, crime, money laundering or other
  malpractice.
• For audit and record-keeping purposes.
• In connection with legal proceedings.
• Trade references.

11. DISCLOSURE OF INFORMATION

• We may disclose your personal information to our service providers involved in delivering products or services to you. We have agreements to ensure that they comply with the privacy requirements as required by the Protection of Personal Information Act.
  We may also disclose your information:
  Where we have a duty or a right to disclose in terms of law or industry codes.
• Where we believe it is necessary to protect our rights.

12. INFORMATION SECURITY

We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorised access and use of personal information. Accordingly, we will, on an ongoing basis, continue to review our security controls and related processes to ensure that your personal information remains secure.

• Our security policies and procedures cover:
  Physical security;
• Computer and network security;
• Access to personal information;
• Secure communications;
• Security in contracting out activities or functions;
• Retention and disposal of information;
• Acceptable usage of personal information;
• Governance and regulatory issues
• Monitoring access and usage of private information;
• Investigating and reacting to security incidents.

We will ensure that anyone to whom we pass your personal information agrees to treat your information with the same level of protection as we are obliged.

13.YOUR RIGHTS: ACCESS TO INFORMATION
You have the right to request a copy of the personal information we hold about you. To do this, contact us at the numbers/addresses as provided on our website and specify what information you require.

We will need a copy of your ID document to confirm your identity before providing your personal information.

Please note that any such access request may be subject to payment of a legally allowable fee.

14. CORRECTION OF YOUR INFORMATION 

You have the right to ask us to update, correct or delete your personal information. We will require a copy of your ID document to confirm your identity before changing the personal information we may hold about you. We would appreciate it if you would keep your personal information accurate.

15. DEFINITION OF PERSONAL INFORMATION

According to the Act, ‘‘personal information’’ means information relating to an identifiable, living, natural person and, applicable, an identifiable, existing juristic person.

Further to the POPI Act, COR Concepts also includes the following items as personal information:

• All addresses, including residential, postal, and email addresses.
• Change of name – We require copies of the marriage certificate or official change of name document issued by the state department.

HOW TO CONTACT US

If you have any queries about this Notice, you need further information about our privacy practices; wish to withdraw consent, exercise preferences, or access or correct your personal information.

Please contact us at the numbers/addresses listed below.
Digital on Demand (PTY) Ltd ta/ Print on Demand
Company Tel: +27 (0) 21 951 1464
Company Address: 5 Koets Road, Parow Industria, Cape Town, 7493
General Manager: Ryan Murray
Printondemand.co.za