Employment Opportunity
EMPLOYMENT OPPORTUNITY - Customer Services
MAIN PURPOSE
- To provide a superior customer service by ensuring customer needs are met on time
KEY PERFORMANCE AREAS
- Ensure all quotes are processed accurately on the day received
- Quote conversions are done to a work ticket with in 24hrs
- Ensure that all delivery arrangements are made for COD customers
- Daily / weekly feedback to customers on their open order
- Ensure Open order dates are maintained as per production availability
- Continuous collaboration with the production department to ensure customer orders are delivered timeously
DUTIES AND RESPONSIBILITIES
- Ensuring that all orders are entered into the system accurately with realistic promised dates
- Download all artwork files and give work tickets and any other necessary information to pre-press
- Acknowledgement of receipt of order by email and giving expected dates to meet customer needs
- Offer knowledge and expertise to customers when necessary
- Liaison with production, procurement and dispatch regarding availability and expectancy
- The Customer service Representative also communicates delivery problems timeously to customers and when necessary the General Manager
- Adhere to recovery strategy where customer’s needs have not been met
- Arrange delivery for all COD customers (quote to delivery)
- Provide customer support to Sales team when required
- Adhoc duties
EXTERNAL AND INTERNAL CUSTOMERS
- Sales, Accounts, production and Dispatch
- COD customers and Account customers
JOB REQUIREMENTS
- Computer Literacy
- Strong Communication skills (written & verbal)
- Good accuracy and attention to detail
- Able to multi-task and work under pressure
- Customer Focused
Welcome to Print on Demand
From self publishing your own book to commercial printing and even vehicle branding, Print On Demand is South Africa's leading printing company that you can rely on for all your printing needs.
By leveraging the most advanced digital printing technologies available today, we help our clients consistently produce high-value business outcomes. We see ourselves as communications specialists with a wealth of insight into what works and what delivers returns. We don’t just ask our clients what we must print, but, more importantly, why?
What we produce should always be the most relevant, the most effective and the most powerful means of speaking to our clients' customers – we deliver impactful printing solutions that make a real difference.
Print on Demand works closely with our clients to nurture valuable partnerships that lays the foundation for higher efficiency through our on demand, made to order services, cutting printing costs and ultimately enhancing their unique offering in the market.
"Making your first publication a reality, taking your commercial printing quality to a whole new level"
Explore Our Services
Book Printing & Publishing
Print on Demand has extensive experience in book printing, production and self publishing in South Africa. Our core focus has been to serve the publishing community from day one and we continue to work closely with some of the most well-known publishers in the industry. We are proud of the relationships we have built and the work we have produced.
Print on Demand has a track record of successful book printing and production in the education, academic and commercial and trade sectors with the printing of training manuals. Furthermore, we have also developed a large knowledge base over the years to educate and empower self publishers. Self publishers are important customers to us and we help them explore what their options are in the market and how we can add value to the process of them getting their book into circulation.
Ultimately, Print on Demand provides self publishers with a platform that seeks to increase their sales, assist in marketing and promotion and do printing and distribution in the most efficient and cost-effective way possible. All authors have to do is market the link to their title on our online bookstore. It’s that simple.
Book Print Quote Request
Print on Demand has a track record of successful book printing and production in the education, academic and commercial and trade sectors with the printing of training manuals. Furthermore, we have also developed a large knowledge base over the years to educate and empower self publishers. Self publishers are important customers to us and we help them explore what their options are in the market and how we can add value to the process of them getting their book into circulation.
Ultimately, Print on Demand provides self publishers with a platform that seeks to increase their sales, assist in marketing and promotion and do printing and distribution in the most efficient and cost-effective way possible. All authors have to do is market the link to their title on our online bookstore. It’s that simple.
Book Print Quote Request
Book Print Request Form
ISBN Number Registration
How can Print On Demand assist you with your ISBN number registration?
We are able manage the registration of your ISBN number and/or help generate a barcode for your book. Print on Demand recommends that self publishers always register their title for an ISBN number — especially if it’s only for personal use — if you intend on selling the book at all then we would suggest that you also place a barcode on the back cover. Please note that these are “once off” costs.
For ISBN number registration we need the following information:
ISBN Number Registration R250 including VAT
ISBN Barcode Generation R250 including VAT
ISBN Number/Barcode R450 including VAT
We offer a same day service for the generation of SA barcodes. Email us your ISBN number, and we will send you your barcode back the same day. We can produce any SA Barcode you require.
We are able manage the registration of your ISBN number and/or help generate a barcode for your book. Print on Demand recommends that self publishers always register their title for an ISBN number — especially if it’s only for personal use — if you intend on selling the book at all then we would suggest that you also place a barcode on the back cover. Please note that these are “once off” costs.
For ISBN number registration we need the following information:
- The full name of the title.
- Name and address of author or publisher – we wouldn’t recommend the use of a pseudonym for the registration name.
- Contact details: physical and/or postal address, telephone number, cell phone number, fax number, email address
- Is the publication available in one or more formats i.e. print only or print and eBook, etc.?
ISBN Number Registration R250 including VAT
ISBN Barcode Generation R250 including VAT
ISBN Number/Barcode R450 including VAT
We offer a same day service for the generation of SA barcodes. Email us your ISBN number, and we will send you your barcode back the same day. We can produce any SA Barcode you require.
Commercial Printing
The marketing and sales collateral that we print for businesses is known as commercial printing.
Whether you’re an entrepreneur that is just starting out, a small business owner or a director at a large corporation, odds are you will need to have printed collateral to leave behind with customers, stakeholders and shareholders.
Your business card may be small, but don’t underestimate its value – even in today’s digital world.
Poorly produced business cards don’t just end up at the backs of drawers; they affect your credibility with potential customers! Why not impress them instead?
At Print on Demand, we have invested in technology that automates the process of printing marketing and sales collateral. We call this our web–to–print solution. What this means for you as a company is that we work hand in hand with your team to upload all of your branding, logos and sales/marketing collateral to a secure website that is password-protected. We brand this secure portal with your company look and feel, and whenever a brochure or business card printing need comes up, your employees simply log in, select the item, request cost approval and print.
We receive the order, print and deliver it in time for the meeting. No fuss, no waiting, and no costly storage. It’s that simple.
Whether you’re an entrepreneur that is just starting out, a small business owner or a director at a large corporation, odds are you will need to have printed collateral to leave behind with customers, stakeholders and shareholders.
Your business card may be small, but don’t underestimate its value – even in today’s digital world.
Poorly produced business cards don’t just end up at the backs of drawers; they affect your credibility with potential customers! Why not impress them instead?
At Print on Demand, we have invested in technology that automates the process of printing marketing and sales collateral. We call this our web–to–print solution. What this means for you as a company is that we work hand in hand with your team to upload all of your branding, logos and sales/marketing collateral to a secure website that is password-protected. We brand this secure portal with your company look and feel, and whenever a brochure or business card printing need comes up, your employees simply log in, select the item, request cost approval and print.
We receive the order, print and deliver it in time for the meeting. No fuss, no waiting, and no costly storage. It’s that simple.
Educational Book Binding Requirements
Theses and Dissertations: Different educational institutions such as universities & colleges have different format requirements for thesis and dissertation binding.
Our book binding department can meet any format requirement from many different academic institutions within South Africa which includes binding full cloth with gold lettering embossed on front and on the spine of the cover. Examiner’s copies are also bound.
Below is a list of universities and study institutions that require thesis binding:
Standard service is 5 to 7 days.
24-hour service operates as follows:
Only available for perfect binding. see binding
If Thesis / Theses are received by 8.30am we will do our absolute best to complete by 8.30am the following morning, Monday to Friday. This is, however, dependent on how much capacity is available in production. A surcharge of 50% for the 24-hour service.
*Please call us to confirm to avoid disappointment.
We deliver anywhere in South Africa
Once your thesis has been bound, you can either collect it from us in person, or we can arrange delivery to yourself, your college or your department.
Quality assured
All our binding is carried out to exacting standards by highly experienced craftsmen. The high level we offer can make a real difference to the final result of your work.
Your thesis will be traditionally hand-sewn, stitched, stapled or glued and bound dependent upon the paper the thesis is printed on.
During the binding process, only the best materials are used.
Get in touch with Print on Demand
Print on Demand is based in Cape Town, South Africa.
Print on Demand
5 Koets Road
Parow Industria
South Africa
Tel: 021 951 1464
Fax: 086 588 9591
Email our sales team at: This email address is being protected from spambots. You need JavaScript enabled to view it.
Our book binding department can meet any format requirement from many different academic institutions within South Africa which includes binding full cloth with gold lettering embossed on front and on the spine of the cover. Examiner’s copies are also bound.
Below is a list of universities and study institutions that require thesis binding:
Universities and study Institutions
University of Cape Town (UCT)
University of the Free State (UFS)
University of the Western Cape
University of the Witwatersrand (WITS)
University of Johannesburg
University of KwaZulu-Natal (UKZN)
University of Pretoria
University of Limpopo
University of South Africa (UNISA)
University of Stellenbosch
University of Swaziland
University of Zululand
Vega School of Brand Leadership
Walter Sisulu University (WSU)
Cape Peninsula University of Technology
Cranefield College
Durban University of Technology (DUT)
Henley Business School
Management College of Southern Africa (MANCOSA)
Nelson Mandela Metropolitan University (NMMU)
North-West University (NWU)
Regent Business School
Rhodes University
Therapon University
Tshwane University of Technology (TUT)
UKZN Graduate School of Business & Leadership (GSB)
Thesis and dissertation printers & binders
Print on Demand is one of the very best thesis printing & binding service providers in Cape Town, South Africa.
ServiceStandard service is 5 to 7 days.
24-hour service operates as follows:
Only available for perfect binding. see binding
If Thesis / Theses are received by 8.30am we will do our absolute best to complete by 8.30am the following morning, Monday to Friday. This is, however, dependent on how much capacity is available in production. A surcharge of 50% for the 24-hour service.
*Please call us to confirm to avoid disappointment.
We deliver anywhere in South Africa
Once your thesis has been bound, you can either collect it from us in person, or we can arrange delivery to yourself, your college or your department.
Quality assured
All our binding is carried out to exacting standards by highly experienced craftsmen. The high level we offer can make a real difference to the final result of your work.
Your thesis will be traditionally hand-sewn, stitched, stapled or glued and bound dependent upon the paper the thesis is printed on.
During the binding process, only the best materials are used.
Get in touch with Print on Demand
Print on Demand is based in Cape Town, South Africa.
Print on Demand
5 Koets Road
Parow Industria
South Africa
Tel: 021 951 1464
Fax: 086 588 9591
Email our sales team at: This email address is being protected from spambots. You need JavaScript enabled to view it.
Book Binding Options
PUR Bound: This is the preferred binding method of most mainstream publishers. It is stronger and more durable although slightly more expensive than Perfect binding, in addition a PUR bound book will typically require 24 hours for the book to set and is therefore not suitable for urgent deliveries.
Perfect Bound: Your standard square back softcover book binding method, the book needs to be 64 pages or more for this method to ensure a strong bind. To have text printed on the spine the book would need to be around 80 pages otherwise it’s too thin for text.
Saddle stitch: Also referred to as “two wire” stitching, this is a stapled book and us used for books below 64 pages. Your page count must be divisible by 4, if not, blank pages are added to the back of your book to make up for the shortfall.
Coil bound: Also referred to as plasticoil or spiral bound (like our old roadmap books). Recommended for books less than 25mm thick, between 48 and 470 pages.
Dust Jacket Hardcover: The case (technical term for the cover) can be bound with a printed lining or a material lining like book cloth, vinyl etc but would need to be foiled or blind embossed as we cannot print on these materials, a dustjacket is printed creased and wrapped around the case.
Casewrap Hardcover: The case (technical term for the cover) can be bound with a printed lining or a material lining like book cloth, vinyl etc but would need to be foiled or blind embossed as we cannot print on these materials.
Thesis Binding: Most theses binding is case wrapped i.e. a hard cover with gold lettering, the case or cover material can be in red black or green.
Have you got an old book that needs repairing, give us a call, we can help.
Call 021 951 1464 This email address is being protected from spambots. You need JavaScript enabled to view it.
Print on Demand
5 Koets Road,
Parow Industria
Perfect Bound: Your standard square back softcover book binding method, the book needs to be 64 pages or more for this method to ensure a strong bind. To have text printed on the spine the book would need to be around 80 pages otherwise it’s too thin for text.
Saddle stitch: Also referred to as “two wire” stitching, this is a stapled book and us used for books below 64 pages. Your page count must be divisible by 4, if not, blank pages are added to the back of your book to make up for the shortfall.
Coil bound: Also referred to as plasticoil or spiral bound (like our old roadmap books). Recommended for books less than 25mm thick, between 48 and 470 pages.
Dust Jacket Hardcover: The case (technical term for the cover) can be bound with a printed lining or a material lining like book cloth, vinyl etc but would need to be foiled or blind embossed as we cannot print on these materials, a dustjacket is printed creased and wrapped around the case.
Casewrap Hardcover: The case (technical term for the cover) can be bound with a printed lining or a material lining like book cloth, vinyl etc but would need to be foiled or blind embossed as we cannot print on these materials.
Thesis Binding: Most theses binding is case wrapped i.e. a hard cover with gold lettering, the case or cover material can be in red black or green.
Have you got an old book that needs repairing, give us a call, we can help.
Call 021 951 1464 This email address is being protected from spambots. You need JavaScript enabled to view it.
Print on Demand
5 Koets Road,
Parow Industria
Signage & Vehicle Branding
Whether you’re looking to put up a bold new sign at the top of your building, redo your storefront for the next season or simply want to add some privacy to that glass boardroom, we can print it all. A plain simple design, something with a pattern or help designing your own signage, branding and interiors, Print on Demand is your go to.
Vehicle branding, decals and wrapping provide a high exposure, low-cost means of getting your business out there into the world. The business value of having your company name or website on your vehicles is immense – think how many more visits your site will get and how many new quotes that can generate?
No sign is a sign of no business. In the industry branding and signage is known as large format printing because it is these items which bear the mark of your business, that create brand awareness, tell people what products and services you offer and bring customers in off the street.
Most branding elements are commonly put up at your office factory and other business premises. These take the form of signage that includes your logo, business name, images, services you offer, trading hours and contact details. These can be put up as light boxes, created out of flexi face PVC or pasted down as sticker decals or vinyl on the windows and doors.
Does your company often host events? Training seminars, sales workshops and customer networking events all need signage and branding. Here vinyl, wallpapers, sticker decals, hanging and pull up banners are all important ways to make your mark both on the event space and in the minds of your attendees.
The most effective signage and branding solution available is vehicle branding. Whether it’s just placing your company details on the side of your delivery van or doing full vehicle wrapping on an entire logistics fleet, do not underestimate the new business and sales power of owning a mobile billboard in the form of your vehicles carrying your company’s services across the city.
Vehicle branding, decals and wrapping provide a high exposure, low-cost means of getting your business out there into the world. The business value of having your company name or website on your vehicles is immense – think how many more visits your site will get and how many new quotes that can generate?
No sign is a sign of no business. In the industry branding and signage is known as large format printing because it is these items which bear the mark of your business, that create brand awareness, tell people what products and services you offer and bring customers in off the street.
Most branding elements are commonly put up at your office factory and other business premises. These take the form of signage that includes your logo, business name, images, services you offer, trading hours and contact details. These can be put up as light boxes, created out of flexi face PVC or pasted down as sticker decals or vinyl on the windows and doors.
Does your company often host events? Training seminars, sales workshops and customer networking events all need signage and branding. Here vinyl, wallpapers, sticker decals, hanging and pull up banners are all important ways to make your mark both on the event space and in the minds of your attendees.
The most effective signage and branding solution available is vehicle branding. Whether it’s just placing your company details on the side of your delivery van or doing full vehicle wrapping on an entire logistics fleet, do not underestimate the new business and sales power of owning a mobile billboard in the form of your vehicles carrying your company’s services across the city.
With Print on Demand you decide how much you earn on each book sale.
A Variety of Printing Services Under One Roof
Print On Demand is a term used in the printing industry to describe the process of instantly producing — same day printing — only what you need, when you need it.
For instance, in the past if you were having a seminar or a conference with 50 delegates attending a forum on the state of printing companies in Cape Town, South Africa, one would normally have to print a few hundred or thousand brochures to reduce the printing cost price per unit. That has all changed with Print On Demand!
Today, it's possible to print exactly the right amount of product required for your conference and the attending delegates only a day before the conference takes place, expediting delivery and wasting absolutely nothing in the process.
1000000000
Total Print Hours
Total Print Hours
68000
Completed Projects
Completed Projects
23060
Happy Customers
Happy Customers
580
Deliveries on its way
Deliveries on its way
News
Bronze Winner Gapp 2018!
The GAPP Awards is the largest event of its kind in the world and celebrates the pinnacle of excellence in the graphics, advertising, printing and packaging industries.
A panel of industry experts selects the most innovative examples of expertise out of a pool of 10,000 entries.
Print On Demand is proud to acknowledge the recognization of excellence we strive for by being awarded bronze in the digital printing category with our very first entry and competing against well-established printing companies and industry giants. This truly is a hallmark that cements our mission of being a driver of innovation and thought leader in the printing sector.
A panel of industry experts selects the most innovative examples of expertise out of a pool of 10,000 entries.
Print On Demand is proud to acknowledge the recognization of excellence we strive for by being awarded bronze in the digital printing category with our very first entry and competing against well-established printing companies and industry giants. This truly is a hallmark that cements our mission of being a driver of innovation and thought leader in the printing sector.
